Q&A

As the owner of Iris Holistic Massage, I, Cecelia Hoeper, pledge my commitment to the conduction of the thorough intake of clients, including an evaluation of health history to determine any contradictions and to create and an interpersonal plan catered to each client’s unique needs.

This establishment stands firm on the ground that all persons, regardless of race, religion, gender identity, sexual orientation, physical and mental condition, marital status, social and economic background, or national and political affiliation is deserving of civil treatment, fundamental human rights, and respect. All clients will be treated with dignity both in and outside of the treatment room. All services must include proper draping, professional and appropriate communication style and behavior, proper cleanliness and sanitization, access to informational resources, and a comfortable and safe treatment environment. 

All services and treatments provided must meet high standards of quality for all persons. Sessions are to be conducted with intention and in the best interest of the client's mental and physical health, as well as in accordance to a personal and individualized assessment.

At Iris Holistic Massage, I am committed to providing a safe, respectful, and therapeutic environment for all clients.

1. Respect and Professionalism: I treat all clients with respect and maintain a professional demeanor at all times. Client consent is essential to all services, and clients are asked to inform the practitioner of any discomfort. Open, honest, and dignified communication will always be encouraged in the treatment room.

2. Zero Tolerance for Inappropriate Behavior: Inappropriate or sexual behavior will not be tolerated. Any such behavior will result in immediate termination of the session and refusal of future service.

3. Proper Draping and Therapeutic Touch: Proper draping will always be used to ensure client privacy and comfort. Only appropriate and therapeutic massage techniques will be performed.

4. Safety and Respect: My priority is the safety and well-being of my clients, ensuring a comfortable and professional environment at all times.

New clients are strongly encouraged to arrive 10-15 minutes prior to their scheduled massage time, which will allow for all forms and proper assessment to be completed in time for their session. New clients who arrive at their scheduled massage time or later will still be required to fill out documentation, which may reduce their total massage time. Recurring clients are asked to arrive 5 minutes early for check-in.

In the event that a client is late, the massage will be performed within the remainder of the scheduled time. Clients arriving more than 10 minutes late will be considered no-shows.

Clients are asked to dress down to their compfort level. Proper sheet draping for client will be provided at all times to preserve modesty and ensure comfort.

Iris Holistic Massage is convienently located within Mill Pond Salon in the heart of New London, Minnesota.

Address : 50 Main St N, New London, MN 56273

Salon Phone: (320) 347-1074

Clients are kindly asked to report cancellation or re-booking at least 48 hours in advance of their scheduled appointment. Failing to send notice at least 24 hours before your appointment may result in 50% of the canceled service being charged. No-shows, or clients who fail to notify the practitioner of cancellation, may be charged a fee totaling to the full booked service price. Cancellation Policy fees will be sent via invoice via text and/or email. Fees must be paid in full prior to future service.

In the event that a client is ill or has a fever on the day of an appointment, it is in the best interest of both the client and the practicioner for the session to be re-scheduled. This being said, please be understanding if a session must be re-booked upon the practicioner being ill, as it is unadvised to preform massage when afflicted with certain ailments.

Yes, you can, but there are a few important steps to ensure it’s safe and beneficial for you:

1: Consult Your Doctor
The first step is to check with your doctor to determine if massage therapy is appropriate for your condition. If your doctor approves, we can proceed with a treatment plan that aligns with your health needs.

2: Complete Your Intake Form
When booking your session, it’s crucial to fill out the intake form in detail. This helps me understand your medical history, including any past surgeries, injuries, medications, and ongoing treatments. Your full and honest disclosure ensures there are no contraindications—conditions where massage may not be safe.

3: Collaborating with Your Care Providers
If needed, I’m happy to work alongside your other healthcare providers. Your health and safety are my priority. We can collaborate to ensure the massage is tailored to your needs and doesn’t interfere with any treatments or medications you're receiving.

4: Special Considerations

Blood Thinners: If you’re on blood thinners, certain techniques (like deep tissue) may need to be avoided due to the increased risk of bruising.

Recent Injuries or Surgery: I may modify the massage to ensure we don’t aggravate any injuries or hinder your recovery.

Pregnancy: Adjustments may be made to accommodate your body and ensure your safety.

5: Health & Safety First
While I’m Massage Therapist trained to use manual techniques for your health and well-being, my services are not a substitute for medical care. If necessary, I may ask for written approval from your physician, chiropractor, or another healthcare provider confirming that massage is safe for you.

6: Ongoing Communication
During your massage, feel free to communicate any discomfort or concerns you may have. I can adjust the pressure or techniques to ensure you’re comfortable and the treatment is safe.

Iris Holistic Massage does not currently accept insurance.

Tipping is never expected, but is always much appreciated!

Tips are accepted via cash, credit, or Venmo.

Yes, I am able to provide massage during pregnancy! Please provide notes or any special requests upon booking.

Gift cards can be purchased online or in person via Mill Pond Salon.